Our Warranty, Assurance & Exchange Policies

Warranty

All warranty is backed up with advance supply of a replacement component where available. Your unit will then be assessed for confirmation of warranty. Helispares Ltd. will, at their option, repair, replace, or refund the purchase price of goods found defective during the warranty period.

New instruments and electronic components, unless otherwise noted, will carry a twelve (12) month or 500 hour warranty, whichever occurs first, from the date of sale. Overhauled components, unless noted otherwise shall carry a six (6) month or 300 hour warranty from date of sale.

Helispares Ltd. may, at their option, extend the warranty for up to an additional six months to allow for shelf life prior to installation. Helispares reserves the right to deny warranty on units subjected to abuse, physical damage, or removal of warranty seals.

Quality Assurance

The management of Helispares Ltd are dedicated to providing the highest possible standards of quality for its services and products and are dedicated to maintaining a quality management system which ensures that its services and products meet customer specification within agreed parameters of cost, quality and delivery. This is achieved by the use of key performance indicators to measure conformance to the above criteria and the use of this information as drivers for continuous improvement throughout the Company.

The company has adopted a policy of continuous improvement to the quality management system by concentrating upon error prevention, by determining and investigating processes, identifying errors and opportunities for errors, and implementing corrective and preventative action to correct and avoid such occurrences.

The company defines quality as the conformance of services and products to established and documented requirements derived from customer needs, industry and statutory requirements, and the determination of requirements through employee expertise and experience. Systems are open to constant examination and review by all company personnel and approved third parties enabling observations to be made and incorporated, which provide for continuous improvement.

The company is proud of its good reputation for responsible practices and dedicated customer care, which are a result of the company’s ethical culture, skilled committed staff, and quality control over products and services. It is the company’s policy to seek to operate to these standards continuously and to implement and operate fully the BS EN ISO 9001: 2015 quality assurance standard through registration and annual review.

Suppliers to the company are actively encouraged to improve the quality and reliability of their services and products.
The company complies with all legislation relevant to its particular industry sector together with the Health and Safety at Work Act 1974.

Helispares Ltd has identified the need to pursue responsible policies towards the community and that the interests of industry will not be served at the expense of the environment. It is the company’s belief that, in applying these standards, policies and procedures it will be able to operate to the requirements of its customers and industry accordingly.

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Exchange Policy

Many rotable components, accessories and instruments are available on an exchange basis.

We offer two types of exchange; standard and flat rate.

Standard: This covers the basic overhaul (parts and labour) only. Any parts and labour that fall outside of this will be billed additionally, up to the maximum core liability (stated at the point of quotation). If your core unit turns out to be BER or does not arrive at all, then you will be billed for the maximum core liability.

Flat Rate: This covers the basic overhaul PLUS any additional parts requiring replacement due to ‘fair wear and tear’. Any exclusions will be stated at the point of quotation. As with a standard exchange, if your core unit turns out to be BER or does not arrive at all, the maximum core liability will apply.

Terms

Your core unit under either type of exchange must be “as removed from aircraft”, fully complete and assembled.

Helispares Ltd reserves the right to reject any core unit that has been damaged from abnormal causes such as, but not limited to, fire, crash, submersion, cannibalisation, excessive corrosion, poor handling or previous repairs.

Core units must be accompanied by a removal tag displaying component details, life status and nature of defect or reason for removal. Where relevant, historical service records or log cards showing adequate history must be furnished.

The core unit must be returned within 21 days of your receipt of the supplied component unless agreed otherwise. A fee of 4% of core liability / deposit per week or part thereof may be applied to unauthorised late core returns.

Core units must be shipped prepaid of all shipping and export charges.

Non-account customers will be required to prepay the exchange price PLUS a core deposit (stated at the point of quotation) prior to delivery of the exchange component. The core deposit will be refunded, less any supplementary charges incurred.